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Our support
If you’re an existing client and need help with your Amazon account, optimization, reports, or campaign performance, our team is ready to assist you.
Pre-sales questions
Want to know how E-Points can help your brand grow? Have questions about pricing, onboarding, or our services? We’re happy to guide you.
Knowledge Base
Explore helpful guides, tips, and resources created to help sellers understand Amazon optimization, advertising, and best practices.
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Frequently asked questions
How does onboarding work?
Once you sign up, we analyze your store, review your products, and create a customized growth plan. Our onboarding is smooth, structured, and completed within a few days.
How do I get updates on my account?
You receive weekly performance reports, monthly strategy reviews, and real-time communication through email or WhatsApp (based on your preference).
What’s your refund policy?
Our services are subscription-based. If you're not satisfied, you can request cancellation before the next billing cycle.
What kind of support do you offer?
We offer end-to-end support including listing optimization, advertising management, inventory guidance, and weekly performance insights.
Do you work with every type of product?
We work with most categories on Amazon. During onboarding, we review your catalog and suggest the best growth strategy based on your niche.
Can E-Points help launch new products?
Absolutely. We assist with keyword research, listing creation, launch strategy, PPC setup, and ranking optimization.